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A software company that produces a messaging platform allowing businesses to communicate with prospective and existing customers.

review

Intercom is a conversational relationship platform that builds customer relationships through personalized messaging, chats, and bots.  

Intercom is a solid option for live chat, with various premiums and price points, but it lacks the comprehensive capabilities of a CRM software.  In order to track and funnel leads through your pipeline, you’ll want to invest in a CRM solution in addition to Intercom. 

Pros

cons

HOW MUCH DOES INTERCOM COST?

Pricing: 6/10

Intercom offers a 14-day free trial before you commit to purchasing their services.  Intercom is centered around improving the quality of 3 services: lead generation, customer engagement, and customer support.  You can choose plans that focus on one of the three or the “All-in-One” plan that includes all of these features. Beyond the base price, cost increases based on the number of seats, or distinct logins, you need.

Monthly Minimum

$ 38
  •  

Monthly Maximum

$ 153+
  •  

Number of Packages

12
  •  

Contract Required?

No
  •  

IS INTERCOM EASY TO USE?

ACCESSIBILITY: 8/10

Intercom’s dashboard and chat interface is well thought out and easy to use from both the administrative and user ends.  One of the best features is that chats are accompanied by detailed information about leads and clients.  However, there is a bit of a learning curve when configuring chat flows and they lack some of the more advanced and custom features of other software. 

CAN I USE INTERCOM ON MY MOBILE DEVICE?

MOBILITY: 4.5/10

Intercom’s mobile application is available on both iOS and Android devices.  The app is fine if you need to quickly respond to a message, but any functionality beyond that is minimal.  In order to use the full range of features, you’ll definitely want to log onto Intercom via computer.  

WILL INTERCOM HELP ME SAVE TIME?

AUTOMATION: 4/10

If you’re looking for a way to easily connect with clients and provide a personalized touch, then Intercom will certainly save you time.  However, if you want detailed insights, project management tools, and a more comprehensive sales and marketing platform, then it might be more cost-effective to invest in a more holistic CRM software. 

aNINJA

#1 RATED CRM FOR SMALL BUSINESSEs

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